Allgemeine Geschäftsbedingungen

Terms and Conditions
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Screenprints
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Please be aware, that our prints and posters are hand-pulled screenprints a.k.a. silkscreens a.k.a. serigraphs. By definition, this printing method will produce unique copies. Slight variations in colour and register deviation may occur. Slight imperfections, spots, small ink specks etc. can differ from one print to another. Actually, that's what we find so damn attractive about this printing method. But of course, we only sell prints, that we considered worth being part of the signed and numbered edition.

For every poster/print in the shop we try to provide an extensive variety of images to give you a good idea, what they actually look like, esp. in terms of colour, textures and details.
However, it is physically impossible, to provide a 100% accurate representation of spot colours on a computer monitor.
Metallic tints or paper, glossy varnishes and day-glo-colours won’t transfer too well to the interwebz and will look considerably different in »real live« (One of the reasons, we are doing this).
This is in the nature of the RGB colour space a.k.a. your monitor’s colour space.
It gets worse: Depending on the brand, type and calibration of your monitor, graphic board, OS, browser etc. a greenish blue image might look more blueish green to you. We hope, you get the picture.
So please, if the blue Swans poster and your Yves Klein don’t match, don’t blame us, blame Young and Helmholtz.




Shipping / packaging / refusing
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Orders are typically shipped within 2 to 7 days after we have received the payment.

Posters/prints will be wrapped in plastic, put inside a sturdy cardboard tube which itself will be put inside a rectangular cardboard box.
Yes, that is some sick Matryoshka-stylee.
The reason for this is:
A) We are Germans. Of the compulsive-packaging kind.
B) We are proud of our work and try to protect it as good as possible against postal mistreatment.
C) German Postal Service doesn't like tubes. They’ll charge you extra for shipping out tubes.

Tracking information for your shipment (if available) will be sent to the e-mail address you provide with your order.

If your order arrives with the package visibly damaged, do not sign for it.
Refuse delivery and instruct the delivering party it is damaged and to report an insurance claim.
Please notify us when this occurs, using our »Contact us- form« and make sure to include the following information:
- Order number
- Tracking number of the package being refused
- Date refused
- Do you want a refund or shall we send you another copy of the poster/print?




Shipping costs (including packaging and VAT), delivery information:
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Hamburg:
If you want to pick up the posters from our office in Hamburg, Germany, choose »Local Pickup« as Payment method.
In this way you won’t have to pay for shipment.
Please contact us through our »Contact« form a few days ahead to make an appointment.

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Germany:
We ship with DPD, insured and trackable.
Flat rate shipping: You will pay the same price if you buy one poster or 12.
6,60 EURO
Free Shipping for Large Orders: 85,00 €
Delivery can take between 1 to 3 work-days.

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EU Countries Zone 1:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

We ship with DHL, insured and trackable.
For up to 2 posters: 9,15 €
From 3 posters on: 11,00 €
Free Shipping for Large Orders: 100,00 €

Delivery can take between 5 to 14 days, depending on DHL and where you live.

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EU Countries Zone 2:
Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro, Montserrat, Norway, Russia, San Marino, Serbia and Montenegro, Svalbard and Jan Mayen, Switzerland, Turkey, Ukraine, Vatican City.

We ship with DHL, insured and trackable.
For up to 2 posters: 9,15 €
From 3 posters on: 19,00 €
Free Shipping for Large Orders: 110,00 €

Delivery can take between 5 to 14 days, depending on DHL, where you live, and how long customs in your country take.

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World:

Africa:
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia*, Gabon, Gambia, Ghana, Guinea-Bissau, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte*, Morocco, Mozambique, Namibia*, Niger, Nigeria, Réunion, Rwanda*, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Sudan*, Swaziland, Tanzania, Togo, Tunisia, Uganda*, Western Sahara, Zambia, Zimbabwe

Asia:
Bahrain, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Oman, Palestinian Territories, Qatar, Saudi Arabia, Syria, United Arab Emirates*, Yemen
Afghanistan, Armenia, Azerbaijan*, Bangladesh, Belarus*, Bhutan, Brunei, Cambodia*, China*, Hong Kong SAR China*, India*, Indonesia, Japan*, Kazakhstan, Kyrgyzstan, Laos, Macau SAR China, Malaysia*, Maldives, Mongolia, Myanmar, Nepal, Northern Mariana Islands, North Korea*, Pakistan, Philippines, Singapore*, South Korea*, Sri Lanka, Suriname*, Taiwan*, Tajikistan, Thailand, Timor-Leste, Turkmenistan, Uzbekistan, Vietnam


The Americas, Greenland:
United States*, Canada*, Greenland, Mexico, Saint Pierre and Miquelon, U.S. Minor Outlying Islands, Anguilla, Aruba, Bahamas, Barbados, Bermuda, British Virgin Islands, Cayman Islands, El Salvador, Fiji, Guadeloupe, Guatemala, Honduras, Jamaica, Netherlands Antilles*, Saint Kitts and Nevis, Saint Lucia*, Saint Vincent and the Grenadines, Trinidad and Tobago*, Turks and Caicos Islands, Antigua and Barbuda
Argentina*, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador*, Falkland Islands, French Guiana, Grenada, Guam, Guinea, Guyana, Haiti, Martinique, Nicaragua, Panama, Paraguay, Peru, Puerto Rico*, South Georgia and the South Sandwich Islands, Uruguay, U.S. Virgin Islands, Venezuela

Australia and Polynesia:
American Samoa, Antarctica, Australia, Bouvet Island, British Indian Ocean Territory, Christmas Island, Cocos [Keeling] Islands, Cook Islands, French Polynesia, French Southern Territories, Heard Island and McDonald Islands, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, New Zealand*, Niue, Norfolk Island, Palau, Papua New Guinea, Pitcairn Islands, Saint Helena, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna


We ship with DHL, insured. * = trackable.
For up to 2 posters: 10,95 €
From 3 posters on: 19,00 €
Free Shipping for Large Orders: 110,00 €

Delivery can take between 1 and 5 weeks, depending on DHL, where you live, and how long customs in your country take.

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If you don’t find your country on this list, please drop us a line through the »Contact us« form, and we try to figure out, if and how we can send you our posters.




Foreign shipping, tolls, import taxes, customs
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Orders shipping to international destinations might incur tolls, taxes, and other fees not indicated in the total price. In rare cases your country’s customs office even may hold up a delivery for random inspection. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes. We are not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment.
If you decline to pay the taxes due upon delivery of your order, the package may be abandoned/destroyed, which would really be a waste of trees, energy and resources. We cannot consider requests for refunds under these circumstances.



Payment
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Payment on our shop go through Paypal, either with your paypal account, bank transfer or simply with your credit card. We will not use your personal informations for any other purpose than invoicing and shipping you what you bought.

We also offer Payment in Advance. We will provide our bank account information and ship out the posters once we have recieved your payment. As "reason for payment", please fill in »Spiegelsaal«, your name and the item number.

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